(Effective from January 6, 2025)
Martin Dušek
Registered office: Dolní cesta 302, 561 51 Letohrad,
ID: 87426587, VAT ID: CZ7604033690,
A sole proprietor operating under the Trade Licensing Act, not registered in the Commercial Register.
Contact Information:
Delivery address: 4dox.CZ - Martin Dušek, Mlýnská 211, 561 64 Jablonné nad Orlicí, Czech Republic
Email: order@4dox.com
Phone: +420 773 774 224
1.1 These General Terms and Conditions for Purchase Agreements (hereinafter referred to as the "Terms and Conditions") regulate the rights and obligations between the seller and the buyer when purchasing goods from the seller through remote communication methods, i.e., via the e-shop: www.4dox.com, by phone, or through email communication.
1.2 The seller and operator of the e-shop is entrepreneur Martin Dušek, with a registered office at Dolní cesta 302, 561 51 Letohrad, ID: 87426587, VAT ID: CZ7604033690 (hereinafter referred to as the "seller" or "Martin Dušek"), a sole proprietor operating under the Trade Licensing Act, not registered in the Commercial Register. The seller's business address is: 4dox.CZ - Martin Dušek, Mlýnská 211, 561 64 Jablonné nad Orlicí, Czech Republic.
1.3 The buyer may be either a consumer or a business entity:
a) A consumer is defined under Section 419 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), as any individual who concludes a contract with entrepreneur Martin Dušek or otherwise interacts with him outside the scope of their business activities or independent professional practice.
b) A business entity, under Section 420 of the Civil Code, is any individual who independently conducts a gainful activity on their own account and responsibility through trade or similar means with the intention of doing so continuously to achieve profit. For the purposes of consumer protection, a business entity also includes any person who concludes contracts related to their own trade, production, or similar activities, or in the course of their independent professional practice, as well as any person acting on behalf of or for the account of a business entity. A buyer who provides their identification number (ID) when placing an order or registering – creating a customer account in the seller's e-shop – will be regarded as a business entity for the purposes of these Terms and Conditions and their relationship with the seller.
2.1 The buyer selects goods from the online catalog at www.4dox.com. The buyer may choose any goods that feature the "Add to Cart" button. Images of the goods displayed on the online store are for informational purposes only. Some product images may include decorative items that are not part of the delivery.
2.2 After clicking the "Add to Cart" button, the selected goods are added to the shopping cart, whose contents are available for the buyer to review at any time. To create an order for goods in the shopping cart, the buyer must fill in the details required by the system, which are necessary for concluding an agreement between the seller and the buyer. Orders can also be placed by phone via the seller's customer service line at +420 773 774 224, where a seller representative will assist the buyer in concluding the agreement. The buyer must provide accurate and truthful information, which will be used for creating the order and subsequently for concluding and fulfilling the purchase agreement. When creating an order, the buyer is also required to provide valid contact information, including a phone number and email address, which the seller will use to inform the buyer about the status of their order (e.g., product availability, shipment, or readiness for pickup). The seller considers the information provided by the buyer to be accurate. The buyer can also register with the seller by creating a customer account at www.4dox.com. Creating a customer account requires providing login details, including an email address and password, in addition to the information necessary for placing an order. The seller recommends that the buyer retain their login details for future purchases. For subsequent purchases, the buyer can log in using their account credentials. It is in the buyer's interest to protect their login credentials, as sharing them with third parties may result in unauthorized actions on www.4dox.com under the buyer's name. If the buyer's details change after registration, they must inform the seller of the changes without undue delay by updating their customer account or via email. The change takes effect upon notification to the seller or upon saving the updated information in the customer account. The buyer acknowledges that the customer account may not be continuously available, particularly due to necessary maintenance of the seller's hardware and software, or third-party hardware and software. The seller may delete a customer account, particularly if the buyer has not used it for over three years (i.e., three years after their last purchase on the seller's e-shop) or if the buyer breaches their obligations under the purchase agreement, including these terms and conditions. If the buyer consents to receiving updates and special offers, the seller may use the buyer's data to send commercial communications until the buyer withdraws their consent, which can be done at any time.
2.3 The buyer selects the method of payment for the goods and the delivery method.
2.4 Before confirming the order, the buyer has the right to review and correct all details in the order to identify and correct any errors made during the order process.
2.5 By submitting the order (clicking the "Order with Obligation to Pay" button), the buyer confirms that they have been informed about or made aware by the seller of the main features of the goods, their total price, and other costs, including delivery, transport, or other additional services if these are not included in the purchase price of the goods. The buyer also confirms their chosen payment method and delivery conditions and submits an offer to the seller to conclude a purchase agreement under these conditions. Unless stated otherwise, the purchase price is understood to include all additional services.
2.6 Upon submission, the order is registered in the seller's system, and the buyer will be notified via email of the receipt of their order. This email notification is not an acceptance of the buyer's offer to conclude a purchase agreement but merely an acknowledgment of receipt.
2.7 The purchase agreement is considered concluded only upon the delivery of another email from the seller to the buyer (hereinafter referred to as "order acceptance") confirming the agreement. However, the seller reserves the right to request additional confirmation of the order (e.g., in writing or by phone) depending on the nature of the order (quantity of goods, purchase price, or anticipated shipping costs).
2.8 The acceptance of the order establishes a purchase agreement between the buyer and the seller, the subject of which is the delivery of the goods specified in the order and the provision of additional services for the price indicated in the order, under the conditions outlined on www.4dox.cz, in these terms and conditions, and in the complaints policy. These terms and conditions and the complaints policy, as published on www.4dox.cz in their current version on the date of the agreement, form an integral part of the concluded purchase agreement.
2.9 The buyer's right to withdraw from the agreement is governed by Article 6 of these terms and conditions.
2.10 The buyer's order, once accepted as a concluded purchase agreement, is stored by the seller and is accessible only to the seller and the buyer via their customer account. It is not accessible to other entities.
2.11 The agreement is concluded in the Czech language.
2.12 Information on the technical steps leading to the conclusion of the agreement is described in these terms and conditions and on the website www.4dox.com.
2.13 The seller rejects any amendments or deviations from these terms and conditions, particularly any deviations from the information published by the seller in the online catalog or stated in the order submitted by the buyer.
2.14 The buyer is obliged to promptly notify the seller of any changes to their contact details. The change becomes effective upon notification to the seller or upon updating the details in the customer's account. Failure to notify changes is at the buyer's risk. Documents are considered properly sent if addressed to the last address provided by the buyer to the seller. The buyer may also receive communications via their registered email address.
3.1 The current price of goods always corresponds to the price listed for the goods in the online catalog on the seller's website www.4dox.com at the time of ordering.
3.2 The prices listed in the online catalog include VAT and all applicable taxes and fees. Unless explicitly stated otherwise for specific goods, the listed prices do not include shipping costs (or other additional services) or cash-on-delivery fees, which vary depending on the shipping and payment methods chosen by the buyer. These costs must be paid by the buyer to the seller along with the purchase price of the goods.
3.3 Shipping costs and cash-on-delivery fees are listed on the seller's website. These cost details apply only to deliveries within the Czech Republic and Slovakia.
3.4 The buyer is responsible for the costs of remote communication (e.g., internet connection or telephone calls) when concluding a purchase agreement. These costs do not differ from standard rates.
3.5 The buyer may pay the price of goods and any associated delivery costs under the purchase agreement using the following methods:
a) Advance payment via bank transfer or direct deposit to the seller's bank account:
Payments in CZK: Account No. 2000099476/2010 held at Fio banka, a.s.
Payments in EUR: Account No. 2901136123/2010 held at Fio banka, a.s. (IBAN: CZ49 2010 0000 0029 0113 6123).
If the buyer chooses advance payment, they must pay the price of the goods to the seller's account no later than 7 days from the order confirmation.
b) Cash on delivery, where the full price is paid to the courier upon receipt of the goods.
c) Cash payment at the seller's business premises when personally collecting the goods.
Ownership of the goods transfers to the buyer only after full payment of the purchase price (retention of title).
3.6 In the case of non-cash payment, the buyer must pay the purchase price of the goods using the variable symbol specified in the order acceptance. The buyer's obligation to pay the purchase price is considered fulfilled once the relevant amount is credited to the seller's account.
3.7 The invoice (tax document) will be sent electronically by the seller to the buyer via email along with the order confirmation, but no later than 5 days after the payment of the purchase price. For personal collection, the invoice may be provided in paper form upon receipt of the goods.
3.8 Any discounts on the price of goods provided by the seller to the buyer cannot be combined.
4.1 The delivery time depends on the product's availability and type. For commonly available goods and goods in stock, shipments are typically dispatched within 1-2 business days from the conclusion of the purchase agreement (for cash-on-delivery payments) or within 1-2 business days from the receipt of the full purchase price in the seller's account (for advance payments made via bank transfer or deposit). For goods not in stock, the seller dispatches them as soon as possible (usually between 10 days and 6 weeks from the conclusion of the purchase agreement, provided the full purchase price is paid in advance). The seller informs the buyer of the exact delivery date.
The buyer may also collect the goods in person at the seller's premises (U Tiffany, Zborovská 16, Brno Žabovřesky or 4dox.CZ, Mlýnská 211, 561 64 Jablonné nad Orlicí) upon receiving notice from the seller that the goods are ready for pickup. The buyer may collect the goods upon payment of the purchase price (in cash at the seller's premises) or after full advance payment. In such cases, the goods will be ready for pickup within the timeframes mentioned for shipment. The seller informs the buyer of the exact date the goods are ready for collection.
The buyer may inquire about the approximate delivery time at any time, including before concluding the purchase agreement. This is recommended, especially for custom-made goods or goods not in stock. The buyer acknowledges that circumstances beyond the seller's control may arise, making it impossible to deliver the ordered goods. In such cases, the procedure outlined in the following section applies.
4.2 If the above delivery time is not feasible due to technical reasons (e.g., unavailability of goods), the seller undertakes to inform the buyer promptly. If the seller and buyer cannot agree on delivery within an alternative timeframe, replacement goods, or other substitute performance, either party may withdraw from the purchase agreement. In such cases, the seller commits to refunding the paid purchase price or advance payment within 14 days of the withdrawal's effectiveness, using the same method as the payment unless otherwise agreed.
The buyer, as a consumer, is similarly entitled to withdraw from the purchase agreement if the seller is in default of delivery for reasons other than those mentioned above and fails to fulfill their obligation within an additional reasonable timeframe provided by the buyer. The buyer, as a consumer, may also withdraw without an additional timeframe if the seller refuses to perform or if delivery within the specified time is essential due to circumstances at the time of the agreement or circumstances disclosed to the seller before concluding the purchase agreement.
4.3 If the seller is to deliver goods to a location specified by the buyer, the seller undertakes to dispatch the goods to an address in the Czech Republic or Slovakia specified in the order. The buyer must accept the goods upon delivery.
For business buyers, the seller delivers the goods by handing them over to the first carrier for transportation and enabling the buyer to exercise rights under the transport contract. For consumers, the seller delivers the goods when the carrier hands them over to the buyer or a person designated by the buyer.
4.4 Delivery to the specified location includes delivery of goods to the first lockable door without carrying the goods further, as per the carrier’s terms and the delivery method chosen by the buyer. Detailed information about delivery methods and costs is available on www.4dox.com, particularly on the "Shipping and Payment" page.
4.5 If delivery must be repeated or carried out in a manner different from the original order due to reasons attributable to the buyer, the buyer is obliged to reimburse the seller for the additional delivery costs. If the seller offers free shipping for specific goods, the right to free shipping is contingent upon the buyer meeting the minimum total purchase price stated on the website. If the buyer partially withdraws from the purchase agreement and the remaining purchase price falls below the minimum amount required for free shipping, the buyer loses the right to free shipping and must pay the delivery costs.
4.6 Goods paid for in advance will only be handed over to the buyer or a person authorized to receive them. In cases of delivery by a carrier, such a person is considered to be someone who meets the carrier’s requirements for receipt of goods, including knowledge of key order details, proof of identity, or provision of other unique identifiers (e.g., PIN code) provided by the seller or carrier to the buyer.
4.7 For personal collection, the buyer must collect the goods paid for in advance no later than 5 days from the date the seller confirms the goods are ready for pickup. Similarly, if personal collection is chosen with cash payment at the seller's premises or advance payment via bank transfer, the buyer must collect the goods within 5 days from the confirmation of readiness for pickup.
4.8 Upon receipt of the goods, the buyer must visually inspect the goods and check the integrity of the packaging. The buyer is entitled to refuse the goods if there is visible mechanical damage caused during transport or if the goods are incomplete. In such cases, the buyer must prepare a damage/claim report with the seller’s or carrier’s representative. By signing the delivery note, the buyer confirms that the shipment was delivered in good condition.
4.9 If the buyer delays collecting the goods, the seller assumes the role of a custodian (§ 2120(1) of the Civil Code), and the provisions of the Civil Code on storage agreements (§ 2402 et seq.) apply. If the delay exceeds 5 days, the seller may charge a storage fee of CZK 50 per day per item in delay. If the delay exceeds 10 days, the seller may:
(i) Sell the goods on the buyer’s account under § 2126 of the Civil Code and transfer the proceeds to the buyer; or
(ii) Withdraw from the purchase agreement and refund the buyer the purchase price.
Proceeds from the sale or refunds will be reduced by storage fees and any reasonably incurred costs related to the sale. They will be transferred to the buyer's bank account if known to the seller or otherwise retained as an internal credit until claimed by the buyer. This amount will not accrue interest. The seller's right to claim damages remains unaffected.
5.1 The rights of the buyer – consumer arising from defective performance are governed by the applicable legal regulations (especially Sections 2165 and following of the Civil Code) and the valid Complaints Policy of the entrepreneur Martin Dušek.
5.2 In the case of a buyer – entrepreneur, the rights and obligations of the seller and the buyer are governed by the Civil Code, unless otherwise specified. The buyer – entrepreneur is obliged to report any obvious defects in the goods to the seller within 24 hours of receiving the goods and not to use the goods. A later complaint of this nature may not be accepted by the seller. Hidden defects must be reported to the seller without undue delay after the buyer – entrepreneur could have detected them with due care, and no later than two years from the delivery of the goods by the seller to the buyer, unless the manufacturer's warranty for the relevant goods specifies a different warranty period. When exercising the rights arising from defects according to Sections 2099 and following of the Civil Code (i.e. the right to have defects removed by providing new goods without defects or missing goods, repairing goods if the defects are removable, providing a reasonable discount, or withdrawing from the contract), the buyer – entrepreneur is required to return the complained goods, including the invoice or other form of tax document, to any of the seller's business locations. In the case of exercising the right to exchange the goods or withdraw from the contract, the buyer – entrepreneur is required to return the goods to the seller, including the original packaging and all accessories. In the event of withdrawal from the contract, the buyer – entrepreneur must return everything received under the purchase agreement, i.e., if a gift or other benefit was provided by the seller with the purchased goods at a discounted or symbolic price, and the purchase agreement is withdrawn, the buyer – entrepreneur must return the goods along with the gift or benefit provided at a discounted or symbolic price (§ 1727 of the Civil Code). The buyer – entrepreneur is obliged to cooperate with the seller's authorized employee in completing the complaint protocol.
5.3 In the case of defects for which the seller is not responsible, the seller is entitled to arrange for the repair of the goods through agreed partners, in the time frame, manner, and prices determined by the partner, and the seller will inform the buyer without undue delay upon receiving this information from the partner.
5.4 In the event of a conflict between the provisions of these terms and conditions and the provisions of the complaints policy, the provisions of the complaints policy shall take precedence.
6.1 In accordance with Section 1829(1) of the Civil Code, the buyer – consumer (but not the buyer – entrepreneur) has the right to withdraw from the contract within 14 days. The period, according to the first sentence, starts from the day the goods are received, and in the case of a contract involving several items (types) of goods or the delivery of multiple pieces of goods, the period starts from the day the last item or last piece of goods is received, or in the case of a contract involving the regular, repeated supply of goods, from the day the first delivery of goods is received.
6.2 The consumer may withdraw from the contract by any statement made to the seller, e.g., the consumer may send a withdrawal notice by email to order@4dox.com, deliver it to any of the seller's locations, or notify it by phone at the customer service line +420 773 774 224. If withdrawing in writing, the withdrawal notice must be sent to the seller within the period specified in Section 6.1 above.
6.3 The seller recommends that the consumer use the model withdrawal form to speed up the process of withdrawal. In this case, the seller will confirm receipt of the completed form to the consumer without undue delay.
6.4 If the consumer withdraws from the contract, they must send or hand over to the seller without undue delay, and no later than 14 days from the notification of withdrawal, the goods they received from the seller, at their own expense, even if the goods cannot be returned by ordinary postal means due to their nature, unless the parties have agreed that the seller will pick up the goods themselves (in which case the return shipping cost is 15 CZK per kilometer for the seller's staff traveling from the nearest seller’s location to collect the goods and return them). The period is considered met if the goods are sent before it expires.
6.5 The purchased goods can be sent or handed over to any of the seller’s locations or to the address provided by the seller after receiving the withdrawal notice. Goods sent to the seller by cash on delivery will not be accepted. The returned goods must be secured for transport to avoid damage.
6.6 If the consumer withdraws from the contract and the returned goods are in the condition in which they were received (taking into account wear and tear caused by necessary testing, similar to how goods are tested when purchased in a physical store), including all documentation (warranty cards, manuals) and accessories, the seller will return all amounts received from the consumer under the contract, including delivery costs (except for additional costs arising from the consumer’s choice of a delivery method other than the cheapest standard delivery offered by the seller), without undue delay and no later than 14 days after the withdrawal from the contract, using the same method the seller used to receive the payment unless otherwise agreed.
6.7 If the consumer withdraws from the contract, the seller is not obligated to return the received funds to the consumer until the goods are received or the consumer proves that the goods have been sent to the seller, whichever comes first.
6.8 The consumer is responsible for any reduction in the value of the returned goods due to handling the goods in a manner other than necessary to examine the nature, characteristics, and functionality of the goods (i.e., in a manner similar to how goods are examined when purchased in a physical store), or if the goods are incomplete (missing accessories, etc.).
6.9 If the consumer is responsible for a reduction in the value of the goods as stated in the previous sentence, the seller is entitled to offset its right to compensation for the reduced value of the returned goods against the refunded purchase price; however, the seller must prove the amount of this compensation.
6.10 If the seller provides additional performance to the buyer, based on the buyer's order, at a discounted or symbolic price or as a gift, the contract between the seller and the buyer for such additional performance is concluded with the condition that if the consumer exercises the right to withdraw from the purchase contract, the contract for the additional performance becomes void, and the consumer is obliged to return the provided performance (including gifts) along with the returned goods. If these are not returned, their value will be considered unjust enrichment of the consumer. If returning the object of unjust enrichment is not possible, the seller has the right to a monetary compensation equal to the usual price.
6.11 The consumer cannot withdraw from the contract in the following cases (according to Section 1837 of the Civil Code):
a) for the provision of services if they have been fully provided; if the services were provided for payment, only if the performance started with the consumer's prior express consent before the withdrawal period expired and the seller informed the consumer before concluding the contract that in such a case the right of withdrawal is not available,
b) for the supply of goods or services whose price depends on fluctuations in the financial market, independent of the seller’s will, and which may occur during the withdrawal period,
c) for the supply of goods made according to the consumer’s specifications or adapted to their personal needs,
d) for the supply of goods subject to rapid deterioration, or goods with a short shelf life, or goods that, after delivery, due to their nature, have been irrevocably mixed with other goods,
e) for urgent repairs or maintenance to be carried out at the consumer’s express request at a specified location; this does not apply to other repairs not requested or delivery of goods other than spare parts necessary for repair or maintenance,
f) for the supply of goods in sealed packaging that is not suitable for return due to health protection or hygiene reasons once the consumer has broken the seal (e.g., razors, epilators, etc.),
g) for accommodation, transportation of goods, rental of transport means, catering, or leisure activities if the contract specifies a performance date or period, as well as in other cases specified in Section 1837 of the Civil Code.
6.12 If the buyer – consumer withdraws from the purchase agreement, all obligations from related contracts, such as those for providing services related to the purchase agreement (credit agreements (installment sales), insurance contracts, extended warranty or insurance contracts), concluded by the buyer with the seller or brokered by the seller, will also be terminated. Any payments made by the buyer under these related contracts will be refunded in accordance with the terms and conditions applicable to these related contracts.
7.1 The seller is entitled to withdraw from the contract in case of a breach of the buyer's obligations under the purchase agreement, particularly due to non-payment of the price for the goods by the buyer, delay by the buyer in accepting the goods after the purchase, or delay in accepting the goods after the seller has handled the buyer's complaint.
7.2 The seller is also entitled to withdraw from the contract in case of stock depletion or loss of the seller's ability to perform (e.g., the goods were not delivered by the supplier, a significant price change by the supplier, etc.). The seller is required to immediately inform the buyer of the withdrawal and, if possible, attempt to agree on a substitute solution.
7.3 The seller is entitled to withdraw from the contract concluded with the buyer in the event of an apparent error in the price of the goods (particularly when the price of the ordered goods is clearly different from what is typical for that type and category of goods, without the goods being clearly marked as part of a discount or promotion) or any other obvious writing errors that affect the essential terms of the contract. If this situation occurs, the seller will contact the buyer immediately to agree on further steps.
7.4 If the seller has withdrawn from the contract and the buyer has already paid part or the entire purchase price, this amount will be refunded using the same method that the buyer used to make the payment, unless the seller and the buyer agree otherwise, as soon as possible, but no later than 14 days from the effective date of the withdrawal.
8.1 The seller assesses the buyer's satisfaction with the purchase through email surveys as part of the Verified by Customers program, to which the seller’s online store is subscribed. These surveys are sent by the seller each time the buyer makes a purchase, unless the buyer refuses to receive commercial messages from the seller in accordance with § 7(3) of Act No. 480/2004 Coll. on certain information society services or withdraws their previously granted consent. The processing of personal data for the purpose of sending surveys within the Verified by Customers program is based on the legitimate interest of the seller, which is to assess the buyer's satisfaction with the purchase. The seller uses a processor for sending surveys, evaluating customer feedback, and analyzing the seller's market position, which is the operator of the Heureka.cz portal; for these purposes, the seller is authorized to provide information about the purchased goods and the buyer's email address. Personal data is not shared with any third party for their own purposes when sending these email surveys. The buyer may object to receiving email surveys as part of the Verified by Customers program at any time by rejecting further surveys via the link in the survey email.
8.2 Information regarding personal data protection in accordance with legal regulations on personal data protection – Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") – and the implementation of measures to ensure the seller's compliance with the GDPR and related laws governing personal data protection (e.g., Act No. 110/2019 Coll. on personal data processing) can be found on the page "Personal Data Processing."
By confirming each order of goods from the seller's online store, the buyer confirms that they have read and agree with these terms and conditions and the complaints procedure of the entrepreneur Martin Dušek.
10.1 The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID: 000 20 869, website: http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase agreement.
10.2 The online dispute resolution platform available at http://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the buyer arising from the purchase agreement.
10.3 The European Consumer Centre Czech Republic, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution).
10.4 The seller is authorized to sell goods based on a trade license. Trade inspections are carried out by the relevant trade office. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll. on consumer protection, as amended.
11.1 The seller reserves the right to change these terms and conditions, which will take effect no earlier than the date of publication of the updated version on the seller's website. The purchase agreement between the seller and the buyer is always governed by the version of the terms and conditions that was valid on the day the purchase agreement was concluded.
11.2 The rights and obligations of the contracting parties from the purchase agreement and in connection with it are governed by the legal order of the Czech Republic, excluding the conflict of laws rules of private international law, particularly Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "Civil Code"), and, if the contracting party is a consumer, Act No. 634/1992 Coll. on consumer protection, as amended. The choice of law in the preceding sentence does not deprive the buyer, who is a consumer, of the protection provided by the provisions of the legal order from which the parties cannot derogate by contract, and which would otherwise apply in the absence of a choice of law, in accordance with Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
11.3 The buyer hereby assumes the risk of changed circumstances under Section 1765(2) of the Civil Code.
11.4 The annex to the terms and conditions includes a sample form for withdrawal from the purchase agreement and a complaint protocol.
11.5 These terms and conditions are valid and effective from 6 January 2025 and fully replace the previous terms and conditions.
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